Complaint against Leo Sulit of Telus

Isang email ang aming natanggap from Strawberry Kiss tungkol sa kanyang complaint sa kanyang Call Center Team Captain, Leo Sulit. Basahin natin ang kanyang unedited complaint letter:
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March 25, 2009
Mr. George Izon
Telus

Dear Sir

This has reference to the incident that happened last March 21, 2009, with regards to my salary dated March 1 - 15, 2009 which was hold by my Team Captain LEO SULIT.

Please be informed that I was absent because of my severe stomach pain and my butt was bleeding non stop due to internal Hemorage. I texted Mr. Sulit about my situation since Mr. John Haw told us that if we were not available or unfit to work, we have to text our Team Leaders. So many times I texted Mr. Sulit but I got no response, so I texted Ms. Erica De Los Reyes to inform him about my sickness. I texted again Mr. Sulit that I am very sorry and again I cannot work and I was not able to buy my new medicine because I'm broke. I even texted him not to worry because I will provide a medical certificate.

Last March 16, 2009, I went to my Internist and referred me to a Gastro Especialist since its an internal hemorage. The Doctor wanted me to be confined for further check up and laboratory test, ultra sound, etc. So, I decided to resign to have time for myself and ask help from my relatives. I texted my Team Captain about my decision and I'm willing to render 30 days of work. But the same I got no response from TC LEO SULIT.

I went to work March 18, 2009 because March 16 and 17 was my rest days. I gave my medical certificate to Mr. Leo Sulit but told me I no longer have any schedule because the New Policy is NO CALL NO SHOW. But as I said, I texted him so many times and even texted one of my co workers but he did not respond. He said that since I did not call him, Mr. Mylon would like to talked to me. I talked with Mr. Mylon and convinced me not to resign because on my 3rd month, I will be receiving my Health card and it will be really a great help for me. Mr. Mylon is a kind and a gentle man that he really is after the welfare of employees specially those in times of need. I told him "nakakahiya naman sa Team Leader and teamates ko that I will be absent again and I might be the downfall of the team." Mr. Mylon told me that it's ok as long as I will inform my Team Captain that I will be absent for my sick. Mr. Mylon told me that Tc Leo Sulit will still accept me wholeheartedly. From his words I was convinced not to resign because he is a man of Honor and he understands my situation. I really need a job because I'm sick and I need to buy my medicines.

Last March 20, 2009, I was surprised when I learned that my account is only P500.00, I was supposed to buy my new medicines to stop my Bleeding and pain I'm feeling. Most especially the Anti biotics but when I called COMPENBEN, she told me that Mr. Sulit tag me O and hold my salary. I told Mr. Mylon about my salary (thru text message) and he told me that he will talk to Mr. Sulit. I worked that night but since I was not able to buy my medicines or my anti biotic, I felt so ill again, severe pain in my stomach and Mr. Mylon saw me and told me to talk with Mr. Sulit but I tried to look for him but I could not find him. So, I went to the clinic and I was told to rest for 2 hrs. and that was already 4am. I woke up at about 7:30 am. I went to 34th floor so that I can explain to Mr. Sulit, But the pain was coming back again, only to find out that Mr. Sulit was not in his office again. I cannot wait any longer, so I went home but I asked my wavemate to give the medical slip from the clinic to Mr. Sulit. Mr. Sulit texted me that since I did not return to him in the office he tagged me for Work Abandonement. Late that night, I still feel really ill that's why I texted Mr. Mylon that I can't come to work because of the severe pain on my stomach. He texted me "I thought you already resigned? If that's the case, schedule your exit interview and clearance with HR or talk to your tc."

In view hereof, I am submitting this complain letter to you sir, because my salary was hold by Mr. Sulit, when I needed it most. I was not able to buy my medicines because of his unhumanitarian behavior. I am sick and when I was interviewed by Mr.Mylon, he knew about my situation. I already asked help from my mother in Laguna and told her what happened. She was telling me that we will file a complain in DOLE and Mr. Sulit will be responsible for anything that will happen to me.

Thank you very much for your time in reading this letter. I'm willing to resign before going to Laguna, I will file my clearances. I have nothing against the office or company whatever, but there are people around you that do not have a heart on people like me and maybe this should be known so that the rights of your employees will be protected.

Very truly yours,
Strawberry Kiss M. Morales
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Mahaba pa ang email ni Strawberry Kiss pero sa letter na ito, malinaw ang cause ng kanyang complaint: HINDI IBINIGAY ANG KANYANG SWELDO.

Isa-isahin natin ang mga facts, base sa kanyang letter at sa nilalaman ng email nya:
1. Si Ms. Strawberry ay may internal bleeding. (Hindi ako doctor pero ang alam ko serious ang ganito)
2. Dahil dito, absent sya for 4 days, March 12-15
3. Bumalik sya sa trabaho, March 18 dahil rest day nya noong March 16-17
4. During the time na absent sya, paulit-ulit niyang tinext si Mr. Sulit upang ipaalam nag kanyang situation pero wala syang natanggap na reply.
5. Bago sya nag absent, ang Policy ay dapat mag text sa Team Captain kung absent. Ito naman ay ginawa nya.
6. Habang sya ay absent, nagkaroon ng bagong Policy na dapat tumawag kung absent.
7. Dahil hindi sya nakasunod sa bagong policy na dapat tumwag sya, nagkaroon sya ng violation na NO SHOW.
8. Nag decide sya na magresign na lang dahil sa kanyang karamdaman pero ang company mismo, thru Mr. Mylon, ang nagconvince sa kanya na huwag na lang.
9. Si Ms. Strawberry ay nag file na ng complaint sa DOLE. Sana ay mabigyan nya tayo ng update tungkol dito.

TAMA BANG HINDI NIYA MAKUHA ANG KANYANG SWELDO?

Kung ang pag hohold ng sweldo sa pagkakataong ito ay company policy nga ng Telus, TAMA BA ANG POLICY NA ITO? Sana makagbigay linaw ang Telus o kahit si Mr. Sulit tungkol dito.

Ano sa palagay nyo, mga TIGAS HUNTERS? Ano ang tingin ninyo sa taong ito:

Leo Sulit